Frequently Asked Questions

Any owner renting a property for a period of 29 consecutive days or less is required to apply for a Short-Term Rental Permit. The owner(s) is responsible for knowing and complying with all ordinances, resolutions, and regulations that apply to short-term rentals within the Town of PINETOP-LAKESIDE.

Renting or advertising your home for rent on a short-term basis without a permit is in violation of the Town of Pinetop-Lakeside’s ordinances and is subject to enforcement processes as provided for in Town Code Chapter 5.28.030.

$250 annually

No. You are only allowed to short-term rent one dwelling unit per permit in the Town of Pinetop-Lakeside. Each STR requires its own permit.

Yes. The STR Registration Number must be posted in every online advertisement for the STR as well as in a conspicuous place within the short-term rental unit at all times. Your STR Registration PDF can be found in the Business Center by clicking your account name under "Manage Your Account(s)".

1. Contact the State of Arizona Department of Revenue (aztaxes.gov)
    You will need a Transaction Privilege Tax License from the State of Arizona.  
2. Contact GovOS at blt.str.support@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security of property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with an activation code.

If the HOA rules allow for rentals of less than 30 days – check the HOA rules. The Town does not enforce or have copies of HOA rules.

Contact GovOS at blt.str.support@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security of property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.

From the Login page, click the “Forgot your password” link and follow the instructions that will be e-mailed to the User’s registered e-mail address.

Yes - to do so, click Add Accounts from your user login under Manage Your Account(s). 

Yes, each property can have an unlimited number of users. Each user is required to provide the 6-digit Account Number and the Activation Code to be authorized to connect to an existing property record.

All users need to register, just as you did, by going to the home page for that jurisdiction, https://portal.deckard.com/az-navajo-town_of_pinetop_lakeside-str-portal/ . They will click on the "Go" button under "New Users.” They will also need the 6-digit account number and Activation Code for the property.

Please email Mackenzie Valichnac at  mvalichnac@pinetoplakesideaz.gov. Please include the closure date and the reason you are closing the account.

If you are not able to address your neighbors in person, we suggest looking up their mailing information on the County Property Information Map. 

You could then send them a certified, return receipt letter for proof of notification. 

You need to notify all neighbors adjoining your property in 360 degrees.